Return Policy

Returns, Exchanges, Store Credits and Restocking Fees. 

We will gladly exchange or refund your Worldtone purchase of items that we normally stock if they are received by WORLDTONE within 14 days of purchase with the original receipt and in new, unaltered condition and with all tags attached and in the original, undamaged packaging.  Shipped returns of stock shoes must either be RECEIVED by WORLDTONE within 14 days of receipt of goods or received by FEDEX, UPS or USPS within 7 days of receipt of goods in order to receive a refund.  Note: FEDEX/UPS/USPS tracking information will be used to determine client receipt and return dates. All refunds are subject to a minimum 5% restocking fee.  Store credits after 31 days are subject to a minimum 5% restocking fee.

Category 1 Returns: STOCK SHOES & ACCESSORIES:  We will gladly exchange or refund your Worldtone purchase of stock shoes or accessories if you are not completely satisfied if they are returned to WORLDTONE with the original receipt and in new, unaltered condition and in the original, undamaged packaging within 14 days of receipt of purchase. STORE CREDIT will be issued for returns of stock shoes and accessories received by WORLDTONE within 15 to 31 days of receipt of purchase. There is a minimum 5% restocking fee on all Category 1 items returned for refund. There is no restocking fee on Store Credits issued on eligible Category 1 returns. Any returns after day 31 receive Store Credit only and will be less sales tax and less restocking fee as determined per management discretion.

 

Category 2 Returns:  STOCK DANCEWEAR:   There are NO REFUNDS for dancewear.  Stock dancewear is returnable for STORE CREDIT ONLY less a 20% restocking fee on dancewear returned within 7 days of receipt of purchase. On days 8 thru 31, the restocking fee increases to 35%.  There are no returns accepted after day 31. Stockings, tights and dancewear with built in undergarments are FINAL sale; these items are returnable or exchangeable.

 

Category 3 Returns:  SPECIAL ORDER & CONSIGNMENT ITEMS:  There are NO REFUNDS for Special Order or Consignment Items.  These items can be returned for STORE CREDIT ONLY within 31 days of receipt of purchase less all restocking fees AND deductions for any shipping, RUSH or special order surcharges.  The restocking fee for Category 3 Returns made within 7 days of receipt of purchase is 25%.  On days 8 thru 31, the restocking fee on Category 3 returns increases to 40%. There are no returns accepted after day 31. Split size or irregular special orders shoes as well as dancewear with built-in undergarments are FINAL sale; these items are NOT returnable or exchangeable.

BONUS DISCOUNTS & BONUS GIFTS WILL BE FULLY DEDUCTED from the total refund amount if a return invalidates the original qualifying bonus criteria.  To avoid deduction, bonus gifts must be returned in their original condition. 

GENERAL INFO ON STORE CREDITS:  Store Credits are valid for 1 year from date of issue and are not replaceable if lost or stolen. Store Credits can be exchanged for gift certificates but will have same expiration date & limitations as original Store Credit. 

 

DEFECTS & REPAIRS:

On rare occasions, items may develop problems that appear AFTER you have danced in them. As explained above, there are NO REFUNDS for used shoes.  That said, WORLDTONE does its best to protect its clients by providing its own internal warranty coverage.  Please note neither WORLDTONE nor its manufacturers will consider an easily repairable, non-structural problem to be indication of a manufacturer defect. But, if a problem should occur within the first 90 days of purchase, WORLDTONE will do its best to remedy the problem, but reserves the right to:

  • Repair the product locally – at no cost to you
  • Return the product to the original manufacturer for repair or replacement
  • Issue a partial or full Store Credit at WORLDTONE’s discretion
  • Reject the request if WORLDTONE believes the problem was caused by normal wear & tear or customer misuse

NOTE: Acceptance of the item by our staff does not constitute agreement to repair or replace the item.  Repairs or other resolutions may require management and/or manufacturer approval or may require repairs that are NOT done on the premises & CANNOT be done instantly. Do not expect to get instant exchanges/repairs; the process can take several days.

 

NO REFUNDS, EXCHANGES or STORE CREDITS will be given for:

 

ALL ITEMS THAT TRIGGER or RECEIVE BUY MORE, SAVE MORE BUNDLE DISCOUNTS ABOVE 5%

  • Items without receipts or that cannot be found in POS system
  • Items with obvious wear, soiling or alterations
  • Items without original packaging & tags attached
  • Tights, hosiery, dancewear with attached underwear
  • Items marked closeout or final sale
  • Split-sized or “irregular” special order shoes
  • Magazines, books or recorded media with broken shrinkwrap
 
  • Manufacturer or administrative special order or RUSH surcharges, shipping and handling fees

 

RETURNING YOUR ITEM BY SHIPPING:  

Shipped returns of stock shoes must either be RECEIVED by WORLDTONE by the above-listed return dates in order to receive appropriate refund or Store Credit values.  Additionally, items due back at WORLDTONE within 14 days of receipt that are received by FEDEX or UPS within 7 days of client receipt will be deemed on time for purposes of return. Finally, items due back at WORLDTONE within 7 days of receipt that are received by FEDEX or UPS within 4 days of client receipt will also be deemed on time for purposes of return. NOTE: FEDEX/UPS tracking information will be used to determine client receipt and FEDEX/UPS return dates. 

Use the original shipping box if possible and completely cover the original shipping label. If the original shipping box can't be used, please use shipping quality, corrugated box. Your returned item must arrive at WORLDTONE undamaged.  DO NOT USE THE SHOE BOX AS THE SHIPPING BOX. Using the shoe box as the shipping box will result in a minimum $15 deduction from your refund or Store Credit.  

We recommend purchasing shipping insurance.  You are responsible for items lost or damaged in transit.

 

Please ship to WORLDTONE DANCE RETURNS at:

WORLDTONE - New York RETURNS:
580 8th Avenue, 2nd Floor
New York, NY 10018 

LOCAL: +1-212-691-2069  
TOLL FREE: 
866-WT-DANCE

WORLDTONE - Los Angeles:
2138 Westwood Blvd.
Los Angeles CA 90025
 

LOCAL:  +1-310-234-2705
TOLL FREE:
 866-WTD-SHOES