How to get a chat transcript

If you are using our chat widget on the bottom left corner of the page to talk with Worldtone staff, and would like a transcript of your chat session emailed to you for later reference, here's how to get one:

  • When you are finished chatting with Worldtone Staff, click the triple line menu and select "End this chat session". Then click "End chat" in the confirmation popup.
  • The chat window will close after you end the chat. To request an email transcript, click the minimized widget to re-open the chat window.
  • The re-opened chat window will have an option to either start a new chat or request an email transcript of you previous chat. Enter the email address you would like the transcript sent to and click "email transcript".