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Returns, Exchanges, Store Credits and Restocking Fees.


RETURNABLE CONDITION – all returns must be made with the original receipt, and the item must be in new condition in the original, undamaged packaging.  Additionally the following return criteria apply to each category of product:

SHOES:  WORLDTONE wants you to be comfortable in your dance shoes, but we CANNOT guarantee that shoes will be comfortable AFTER you dance in them.  We encourage you to take your time in the store to evaluate the shoes.  In order to be returned, the shoes must be NEW condition.  If you are not 100% sure whether you want to keep your shoes DO NOT DANCE IN THEM.  Try the shoes on carpet at home and keep the soles & heels clean and unscuffed and the insoles free from footmarks or dirt.  Wear foot socks or hosiery to avoid dirtying the insoles. DO NOT ALTER the shoe by snipping the straps, adhering fitting aids, having them stretched, or brushing the soles.  Once you dance in the shoes, alter them, brush the soles, or dirty the outsoles or the insoles, we will not take your shoes back – NO REFUND, NO STORE CREDIT & NO EXCHANGE. Split size or irregular special orders shoes cannot be returned.

MEDIA: To be eligible for return, CDs, videos & DVDs must be in its original, unopened shrinkwrap.  Once media is opened, WORLDTONE will only exchange if defective. Magazines & instructional manuals are not returnable or exchangeable.

ACCESSORIES:  Stocking, tights, and undergarments sales are final; these items are not returnable or exchangeable. All other accessories are returnable if unused and in original packaging. 

DANCEWEAR: To be eligible for return, dancewear must be in new condition, with all original tags attached AND free from odor and any cosmetic or deodorant marks. Stocking, tights, and undergarments sales are final; these items are not returnable or exchangeable.



All refunds are subject to a minimum 5% restocking fee. The restocking fee is applied to the total amount refunded – including sales tax.  Refunds will be given in the form that the original payment was made.  Payments made by credit card will only be refunded back to the original credit card used.



Category 1 Returns: STOCK SHOES, DVD & ACCESSORIES
STOCK SHOES: We will gladly exchange or refund your Worldtone purchase of stock shoes if you are not completely satisfied if they are returned to WORLDTONE with the original receipt and in new, unaltered condition and in the original, undamaged packaging within 14 days of receipt of purchase. There is a 5% restocking fee on all Category 1 items returned for refund. There is no restocking fee on Store Credits issued on eligible Category 1 returns. Store credits will be issued for all returns of qualifying items received by WORLDTONE either within 15 to 31 days of receipt. After 31 days, WORLDTONE returns for qualifying items will receive a store credit LESS a minimum 25% restocking fee. Store Credits are valid for 1 year from date of issue and are NOT replaceable if lost.


Category 2 Returns:  STOCK DANCEWEAR
There are NO REFUNDS for dancewear.  Stock dancewear is returnable for STORE CREDIT ONLY less a 20% restocking fee on dancewear returned within 7 days of receipt of purchase. On days 8 thru 31, the restocking fee increases to 35%.  No returns accepted after day 31. Stockings, tights and undergarment sales are FINAL; these items are NOT returnable or exchangeable.


Category 3 Returns:  SPECIAL ORDER SHOES & MEDIA
There are NO REFUNDS for Special Order Shoes or Special Order Media.  These items can be returned for STORE CREDIT ONLY within 31 days of receipt of purchase but incur restocking fees AND deductions for any shipping, RUSH or special order surcharges.  The restocking fee for Category 3 Returns made within 7 days of receipt of purchase is 25%.  On days 8 thru 31, the restocking fee on Category 3 returns increases to 40%. There are no returns accepted after day 31.  Once media is opened, WORLDTONE will only exchange if defective. Split size or irregular special orders shoes and special order books & manuals cannot be returned.


Category 4 Returns:  SPECIAL ORDER DANCEWEAR
There are NO REFUNDS for Special Order Dancewear. These items can be returned for STORE CREDIT ONLY within 31 days of receipt of purchase but incur restocking fees AND deductions for any shipping, RUSH or special order surcharges. The restocking fee for Category 4 Returns made within 7 days of receipt of purchase is 35%. On days 8 thru 31, the restocking fee on Category 4 returns increases to 50%. There are no returns accepted after day 31.



BONUS DISCOUNTS & BONUS GIFTS WILL BE FULLY DEDUCTED from the total refund amount if a return invalidates the original qualifying bonus criteria.  Bonus gifts given at the time of purchase must be returned in their original condition to avoid refund deductions.



GENERAL INFO ON STORE CREDITS:  Store Credits are valid for 1 year from date of issue and are not replaceable if lost or stolen. Store Credits can be exchanged for gift certificates but will have the same expiration date and limitations as the original Store Credit.

DEFECTS & REPAIRS:   On rare occasions, items may develop problems that appear AFTER you have danced in them. As explained above, there are NO REFUNDS for used shoes.  That said, WORLDTONE does its best to protect its clients by providing the following internal warranty coverage.  If a problem should occur within the first 90 days of purchase, WORLDTONE reserves the right to:

•  Return the product to the original manufacturer for repair or replacement

•Repair the product locally – at no cost to you

Issue a partial or full Store Credit at WORLDTONE’s discretion

Reject the request if WORLDTONE believes the problem was caused by normal wear & tear or customer misuse.


Acceptance of the item by our staff does not constitute agreement to repair or replace the item.  Repairs or other resolutions may require management and/or manufacturer approval or may require repairs that are NOT done on the premises and CANNOT be done instantly. Do not expect to get an instant exchange or repair; the process usually takes several days.



NO REFUNDS, EXCHANGES or STORE CREDITS will be given for:

•Items without original receipts•Items with obvious wear, soiling or alterations

•Items without original packaging & tags attached• CDs, Videos or DVDs with broken shrinkwrap

•Items marked closeout or final sale • Tights, hosiery or undergarments

•Split-sized or “irregular” special order shoes • Administrative or special order surcharges

•Manufacturer or RUSH surcharges, shipping and handling fees • Any magazines or instructional manuals



RETURNING YOUR ITEM BY MAIL:   Shipped returns of stock shoes must either be RECEIVED by WORLDTONE by the above-listed return dates in order to receive appropriate refund or Store Credit values.  Additionally, items due back at WORLDTONE within 14 days of receipt that are received by FEDEX or UPS within 7 days of client receipt will be deemed on time for purposes of return. Finally, items due back at WORLDTONE within 7 days of receipt that are received by FEDEX or UPS within 4 days of client receipt will also be deemed on time for purposes of return. NOTE: FEDEX/UPS tracking information will be used to determine client receipt and FEDEX/UPS return dates. 


Use the original shipping box if possible and completely cover the original shipping label. If the original shipping box can't be used, please use shipping quality, corrugated box. Your returned item must arrive at WORLDTONE undamaged.  DO NOT USE THE SHOE BOX AS THE SHIPPING BOX. Using the shoe box as the shipping box will result in a minimum $15 deduction from your refund or Store Credit. We recommend purchasing shipping insurance.  You are responsible for items lost or damaged in transit.


Please ship to WORLDTONE DANCE RETURNS at:

WTD-NY: 580 8th Avenue, 2nd floor New York, NY 10018 •  LOCAL: 212.691.1934  TOLL FREE: 866-WT-DANCE

WTD-LA: 2138 Westwood Blvd. Los Angeles CA 90025  •  LOCAL: 310.234.9100  TOLL FREE: 866-WTD-SHOES

Sales Tax

WORLDTONE is required to collect sales tax for any retail sales made in the states of New York or California.  

New York Sales Tax Rules

New York has special sales tax rules for clothing and footwear.   As of March 1, 2014, the sales tax rules for New York are as follows:

1. For clothing and footwear that costs under $110 PER ITEM there is NO SALES TAX in New York.     

  1. 2.All non-clothing and non-footwear merchandise as well as clothing and footwear that costs $110 or more is subject to New York full sales tax of   8.875%


California Sales Tax Rules

Unlike New York, California does NOT have special rules for sales tax for clothing or footwear.  Therefore, whether you are purchasing clothing, shoes, or other items at whatever cost -- all items purchased in store in California or shipped within California are subject to sales tax.  

As of October 1, 2014, California sales tax is 9%.

Items Shipped Out of State

Items purchased by phone/internet and shipped to a state other than New York or California are not subject to sales tax.  In store purchases to be shipped out of state are also exempt from sales tax; however, they are subject to a $15 handling fee as well as any shipping costs. 


Shipping

WORLDTONE primarily uses FedEx to ship orders. The cost for Ground/Home shipping for 1 pair of shoes is $10.00. The cost for each additional pair is $5.00. Please allow 3 to 7 business days for Home/Ground delivery.

WORLDTONE requires that all shipments be signed for upon delivery. If this is not possible, you must sign and return a “No Signature Required” release form. Click to download SignatureReleaseForm.pdf

WORLDTONE also requires that all shipments be delivered ONLY to the billing address associated with the credit card used for payment. If this is not possible, you must sign and return an “Alternate Address Release” form. Click to download AlternateAddressRelease.pdf

For expedited shipping (including FedEx Overnight, 2-Day or 3-Day Express Saver), please contact us and speak with a team member in New York (212.691.1934) or Los Angeles (310.234.9100).

WORLDTONE is not able to ship shoes internationally.

Ordering

Unfortunately, WORLDTONE does not currently accept online orders.


To place an order for shoes, clothing or accessories, please call either our NEW YORK or LOS ANGELES location, or email us at info@wtdance.com. A team member will gladly check stock for you, take your order, and if a product is out of stock, inform you if there is the possibility of Special Order or Backorder for your item.


WORLDTONE accepts cash and all major credit cards for in-store purchases.

We cannot accept cash, check, or COD for shipped items.